Your Privacy and Oakwood Carpentry Pty Ltd (ACN 161 022 699) trading as
Oakwood Bathrooms and www.oakwoodbathrooms.com.au (collectively and
individually referred to as “Oakwood Bathrooms“, “we“, “our” or “us“).
Effective Date 22 September 2021
Who we are and how you can contact us
We are Oakwood Bathrooms. We are committed to protecting the privacy of our
customers, suppliers and employees. This Privacy Policy applies to the services we
provide, including on our Site www.oakwoodbathrooms.com.au (Site) and our social
media channels and explains how we collect, hold, use and disclose data to carry
out the services we provide and constitutes part of our Website Terms & Conditions.
This Privacy Policy does not cover information that you submit on other websites,
even if we communicate with you on those sites. For example, if you post something
on Facebook, Instagram, Pinterest, Twitter, or YouTube, that information is governed
by the privacy policies on those websites and is not governed by this Privacy Policy.
You can contact us for privacy related questions by emailing us
at andrew@oakwoodbathrooms.net.au.
We will only use your personal information in compliance with Australian Privacy
Laws (Privacy Act (Cth), Australian Privacy Principles and to the extent applicable,
with the EU General Data Protection Regulation (GDPR) and any replacement
legislation or regulation or guidelines and standards governing the use, storage or
transmission of personal data.
Our Role in your Privacy
If you are a customer, subscriber or just a visitor on our Site, this Privacy Policy will
apply to you.
Our Responsibilities
As we are the providers of services on this Site, we determine how and why your
data is processed. We do not sell or rent your details to any third parties. We are
committed to protecting your privacy and we want you to know exactly what
information is collected and how we use it.
Your Responsibilities
- Please read this Privacy Policy and the Website Terms & Conditions.
- If you provide us with any data relating to a third party, you confirm that you have
the right to authorise us to process that data on your behalf in accordance with
this Privacy Policy.
When and How we collect Data
From the moment you visit our Site, we are collecting data, sometimes you might
provide this data by completing a form or setting up an account, otherwise we might
collect the data automatically. We have set out some examples below of how we
may collect data from you:
- When you send us an enquiry form
- When you complete a questionnaire
- When you subscribe to our newsletter
- When you set up an account
- When you attend an event we may organise
- When you engage our services
Types of Data we may collect
- Contact details (name, address, email, telephone)
- Financial Information (bank details when you are making a payment)
- Data about the services you purchase
- Data that identifies you (your IP address, login, browser type, time zone, browser
plug ins, geolocation, what operating system and version) - Data on how you use our Site (URL clicks, services views, how long you are on
our pages and other actions) - Data about your experience and satisfaction with our Site and/or services that
you have purchased from us or others - Data about any information we gather that relates to your attendance at events
held by us (including webinars and podcasts) - Data relating to your circumstances and such other information that is relevant to
the matter(s) in which we are instructed by you - If you are an employee or prospective employee, data relating to your
qualifications, skills and experience - If you are a supplier of goods and services or a prospective supplier, information
about your products, services and pricing
How and why we use your Data and disclosure
Under data laws, we are only allowed to use your data for specific reasons and
where we have the legal basis to do so.
We will use your data for the purposes it was collected and related purposes
including:
- To run our Site
- Provide you with information and services
- Customer support
- Detect and prevent fraud
- Improve our Site
- Marketing (with your consent)
- Make your experience on our Site more efficient and enjoyable
- Market research e.g. we may contact you for feedback about our services
- Provide you with information about events, other services or opportunities that may be of interest
We may disclose your data for the purposes it was collected and also:
- As required by law subject to our obligations
- With your consent
- Within our business
- In order to sell our business (if we were to ever sell, we may need to transfer
data held to the new owner)
Sharing your personal information
We may use Google Analytics functions. You can find out how your data is collected
by visiting https://www.google.com/intl/en/policies/privacy/. You can opt-out of
Google Analytics by visiting https://tools.google.com/dlpage/gaoptout.
We may use Facebook Insights to track your interaction with our Facebook Page
and our Facebook Group. This will allow us to track usage and improve the
performance of our page. We will use Facebook Analytics to better measure, track
and understand customer user experience to enable us to improve our products and
services that we offer. You can check out Facebook’s privacy policy by visiting
https://www.facebook.com/policy.php and if you want to opt out of seeing ads on
Facebook based on information we have received, you can control this in your ad
preferences at
https://www.facebook.com/login.php?next=https%3A%2F%2Fwww.facebook.com%2
Fads%2Fpreferences.
What are your choices?
Don’t provide us with personal data
You can choose not to provide us with any personal data. However, if you do this,
we will not be able to provide you with any services, however, you can continue to
use our Site and browse the pages of our Site.
Turning off cookies
Our Site uses cookies and similar technologies to provider certain functionality to our
Site. You can turn off cookies by activating the setting in your browser that allows
you to do this. You can also delete cookies through your browser settings. If you do
decide to turn off cookies, you can continue to use the Site, however, certain
services may not work as effectively.
Don’t want marketing?
We will always let you know before we collect any data from you what the intended
use is and if we intend to use it for marketing and if third parties are involved we will
obtain your consent (which you can withdraw at anytime). You can change your
mind about marketing material by opting out by (a) completing the contact us form on
our contact page or (b) by unsubscribing within the email if you have previously
subscribed to our newsletter.
What are your rights?
You can exercise your rights at anytime by contacting us via the contact us page on
our Site by visiting Contact Us or via email andrew@oakwoodbathrooms.net.au.
You can access information we hold about you
We will provide you with the information within 30 days of your request, unless doing
so would adversely affect the rights and freedoms of others (e.g. another person’s
confidentiality or intellectual property rights). We will tell you if we can’t comply with
your request and why.
Inaccurate information
You can contact us to ask us to correct any information we hold about you, that you
believe is inaccurate.
Objections to using data for profiling or automated decisions
We may use your data to determine what services are relevant to you (e.g. tailoring
our emails based on your behaviour). Otherwise, the only circumstances in which
we will use this data is to provide our services to you.
You have the right to be forgotten
You have the right to request for your data to be erased. This means we have to
delete all information that we hold about you, except to the extent of any information
we are required to hold due to our legal obligations.
You have the right to make a complaint regarding the use of your data
If you have any complaints regarding how your data is handled, please contact us
via our contact us page or via email to andrew@oakwoodbathrooms.net.au. If you
are not satisfied with our response to your complaint you may seek a review by
contacting the Office of the Australian Information Commissioner using the
information available at the Office of the Australian Information Commissioner.
How secure is the data collected?
We realise that our customers trust us to protect their personal information. We take
that task seriously and maintain reasonable and appropriate physical, electronic and
procedural safeguards to help protect your personal information. For example, this includes:
- Password access to accounts
- Storing electronic data with reputable third party storage providers who have
appropriate security protections - Limit access to personal information to individuals who need to know.
Where do we store data?
When you visit our Site and provide your personal information, we will maintain
you or personal information for our records unless and until you ask us to delete this
information.
How long do we store data?
We will keep your data for as long as we need it and this period will also depend on
your interactions with us. When we no longer need to keep your information, we will delete it.
Third parties who process your data
We share data with third parties in the following circumstances:
- Other companies in our group of companies, as necessary to operate our Site
- Our suppliers and service providers working for us e.g. payment processors
- Our professional and legal advisors
- Third parties engaged in fraud prevention and detection
- Law enforcement or other government authorities
- Where we have your consent to do so or otherwise where we are legally
permitted to do so.
Age of consent
By using this Site, you represent that you are at least the age of majority in your
State or Territory of residence. Our Site should not be used by anyone under the
age of majority and we do not knowingly collect data from anyone under the age of
majority.
Cookies and how to block them
We use cookies, this helps us improve and services we provide.
What are cookies?
“Cookies” are data files that are placed on your device or computer and often include
an anonymous unique identifier. The HELP function in your browser will tell you how
to restrict or block the cookies. For more information about cookies, and how to
disable cookies, visit http://www.allaboutcookies.org.
Updates
Please make sure to check in on our Privacy Policy periodically, as we may update
this Privacy Policy from time to time in order to reflect, for example, changes to our
practices or for other operational, legal or regulatory reasons. We will always ensure
that the current date of the Privacy Policy also known as the “Effective Date” is
prominently displayed at the very top of this Privacy Policy so you know it’s the latest
version.